Shipping Rates

• Free standard shipping on orders over US$69.99
• For orders below US$69.99, standard shipping costs US$6
• Express Shipping (DHL) is available at checkout for selected destinations

Please note that free shipping applies only to regular paid products.
Free promotional items may incur additional shipping charges if included in the order.

Order Processing Time

All orders are processed within 2–5 business days.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing times may be longer during holidays, promotional periods, or high-order-volume periods.

Estimated Delivery Time

Standard Shipping

• United States & Canada: 8–14 business days
• UK & Europe (including Germany, Austria, France, Italy, Spain, the Netherlands, and Poland): 7–12 business days
• Australia: 8–15 business days
• New Zealand: 10–20 business days
• Mexico: 10–16 business days
• Rest of the world: 10–25 business days

Express Shipping (DHL)

• Estimated delivery time: 6–8 business days

Please note that delivery times are estimates only and may vary due to customs clearance, local carrier delays, weather conditions, or other factors outside our control.

Shipping Destinations

We ship to most countries worldwide.

At this time, we are unable to ship to the following countries or regions due to shipping restrictions:

• Bahamas
• Yemen
• Cuba
• Iran
• Sudan
• Syria

Shipping may also be unavailable for certain remote areas, including but not limited to:

• Niue
• French Guiana
• British Virgin Islands
• Aruba
• New Caledonia
• Bahrain
• Cayman Islands

If you are unsure whether we can ship to your location, please contact us before placing your order.

Address Changes

If you entered the wrong shipping address, please contact us as soon as possible at support@kmgemjewelry.com.

We can update the address only before the order is shipped.
Once the order has left our warehouse, we are unable to make any changes.

Duties and Taxes

Import duties, taxes, and customs fees are not included in the product price or shipping cost unless otherwise stated.

Depending on your country or region, you may be required to pay additional customs charges upon delivery.

Important Notes

• Shipping fees are non-refundable once the order has been shipped
• Delivery times are estimates and are not guaranteed
• During special promotions or peak seasons, site-wide free shipping events may be available for a limited time

If you have any questions about shipping, please contact us at support@kmgemjewelry.com.